Returns and Refunds


Pursuant to art. 52 of Legislative Decree 206/05, the Consumer can withdraw from the contract, without having to provide any reasons and without penalty, within 14 (fourteen) days of receipt of the products purchased.

The Customer who intends to exercise the right of withdrawal must send, within the aforementioned period of 14 (fourteen) days, an explicit declaration to that effect, to which he must attach a copy of the purchase receipt sent by e-mail at the time of purchase. . This communication can be sent by e-mail to the following e-mail address:

In any case, the Customer undertakes to return the goods, without undue delay and in any case within 14 (fourteen) days from the date of communication of the withdrawal, organizing the shipment and / or the relative return methods, with the knowledge that the costs of return of the product are at your own expense.

Lov will reimburse the price of the returned product, using the same payment method chosen by the Consumer during the purchase. In case of payment made by credit card, the Consumer will receive the refund directly on the same; on the contrary, in case of payment made by bank transfer, the Consumer must provide Lov, by accessing the section "Contact us”, The bank details (IBAN), necessary for the reimbursement.

In the event of valid exercise of the right of withdrawal, Lov will reimburse the Consumer for all payments received in relation to the product, for which the right of withdrawal is exercised, within 14 (fourteen) days of receipt of the communication concerning the will to withdraw. In any case, Lov reserves the right to withhold the reimbursement until the moment of the return of the product by the Consumer or until the moment in which the Consumer has not provided certain proof of returning the goods in question to Lov.

Cleaning products are excluded from our return policy for hygiene and health reasons. It is therefore understood that, for this type of product, the essential requirement for the valid exercise of the right of withdrawal consists in the return of the goods in their entirety, which must be returned to Lov intact, in the original packaging. Failure to comply with the prescribed provisions entitles Lov to refuse the exercise of the right of withdrawal and the return of the purchased product.

In the event that an error has occurred during the processing of your order, we will endeavor, at our expense, to correct the error quickly.

If the products are damaged during transport, the customer must contact within 3 (Three) days of receipt of the products. Damaged products must be returned properly packaged. We will endeavor to arrange for replacement of items or refunds for corresponding products.